As each product is made from leather, it will contain natural imperfections. This is what makes each one unique. Also, please be aware that leather will mellow with age and use.
The photos are designed to show each bag as accurately as possible, however, colours can appear slightly different depending on whether the bags have been photographed in sunlight or artificial lighting.
If your bag is delivered to you with a fault it is possible to exchange it, as long as you contact me within 5 days to discuss how I can assist you, and the product is returned unused and in its original condition and packaging.
If you like to exchange your Pessoa bag you can do so within 5 days of receiving the bag, but you will be responsible for postage both ways
Please note that some items including clearance and sale items cannot be returned, replaced or refunded.